We understand that eCommerce never stops. We recognize the importance of urgent matters like downtime, inability to place orders, or an extremely slow online shop. These have the highest priority for us.

Even outside office hours, you can rely on us. Through our emergency support page, you can log in with your Hypernode account. We’re available day and night, even on weekends, to assist you with all your urgent issues.

Usage of Hypernode Emergency Service outside office hours may have additional fees depending on the SLA package.

Our support team consists of a healthy mix of (Magento) developers, DevOps engineers, solution architects, and support engineers. All seasoned experts in the eCommerce business.

We are not afraid of application issues, caching optimizations, server configurations, or personal requests. Consider us an integral part of your development team. Would you like to know how our team provides with exceptional customer support? Enjoy our our blog article!