Support at your fingertips

Our heroes are always ready to assist our customers and partners!

Contact our support To our support documentation
Support at your fingertips

How does our support team operate?

Whether it’s issues with your online shop, optimization advice, or assistance with your development processes; our support is ready at your service. Proactivity is our trademark. But if you encounter a problem before we do, don’t hesitate to reach out.

Our Office Hours: Monday to Friday 9:00 AM – 6 PM CE(S)T.

Our support team is ready to assist you free of charge via:

Our response times are as follows:

  • Standard Requests: 2-4 hours
  • Priority Requests: 0-1 hours
  • Urgent Requests: 15-30 mins
How does our support team operate?

How does our support team operate?

How does our support team operate?

Whether it’s issues with your online shop, optimization advice, or assistance with your development processes; our support is ready at your service. Proactivity is our trademark. But if you encounter a problem before we do, don’t hesitate to reach out.

Our Office Hours: Monday to Friday 9:00 AM – 6 PM CE(S)T.

Our support team is ready to assist you free of charge via:

Our response times are as follows:

  • Standard Requests: 2-4 hours
  • Priority Requests: 0-1 hours
  • Urgent Requests: 15-30 mins
How can I get support outside office hours?

How can I get support outside office hours?

We understand that eCommerce never stops. We recognize the importance of urgent matters like downtime, inability to place orders, or an extremely slow online shop. These have the highest priority for us.

Even outside office hours, you can rely on us. Through our emergency support page, you can log in with your Hypernode account. We’re available day and night, even on weekends, to assist you with all your urgent issues.

Usage of Hypernode Emergency Service outside office hours may have additional fees.

Go to Emergency Service

How can I get support outside office hours?

How can I get support outside office hours?

We understand that eCommerce never stops. We recognize the importance of urgent matters like downtime, inability to place orders, or an extremely slow online shop. These have the highest priority for us.

Even outside office hours, you can rely on us. Through our emergency support page, you can log in with your Hypernode account. We’re available day and night, even on weekends, to assist you with all your urgent issues.

Usage of Hypernode Emergency Service outside office hours may have additional fees.

Go to Emergency Service

Outstanding support

We focus on finding solutions
Available 24/7
Available 24/7

An issue is always lurking. You can rely on us to always be there for you.

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GDPR compliant
GDPR compliant

We are GDPR compliant and handle strict internal processes.

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In-depth knowledge
In-depth knowledge

We enjoy bridging the gap between hosting and applications to always find a solution.

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Multi-language
Multi-language

Need either Dutch or English support? We master these languages to communicate effectively.

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Emergency process
Emergency process

For urgent issues, you can trust us to resolve them quickly.

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Comprehensive DOCS
Comprehensive DOCS

Prefer to explore on your own rather than ask for help? Our documentation is ready for you.

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Support team

Support team

Discover the qualities of our support team!

Our support team consists of a healthy mix of (Magento) developers, DevOps engineers, solution architects, and support engineers. All seasoned experts in the eCommerce business.

We are not afraid of application issues, caching optimizations, server configurations, or personal requests. Consider us an integral part of your development team. Would you like to know how our team provides with exceptional customer support? Enjoy our our blog article!

Go to Support Blog Article

Support team

Support team

Our support team consists of a healthy mix of (Magento) developers, DevOps engineers, solution architects, and support engineers. All seasoned experts in the eCommerce business.

We are not afraid of application issues, caching optimizations, server configurations, or personal requests. Consider us an integral part of your development team. Would you like to know how our team provides with exceptional customer support? Enjoy our our blog article!

Go to Support Blog Article

See what our customers think about our support

Bigbridge
Bigbridge

"Performance is crucial for us, so we work with Hypernode to optimize it. We are very pleased with their knowledgeable and responsive support, always quick and helpful."

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Wickey
Wickey

"Our collaboration with Hypernode is excellent. They provide thoughtful solutions that satisfy our customers, offer a fast and stable platform, and invest in customer relationships and migrations."

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Dutch Web Design
Dutch Web Design

"Since partnering with Hypernode, we stopped our own hosting and have more time for our clients. Their support is quick and professional, benefiting our growth."

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Toolnation
Toolnation

"After 5 years, we are still very satisfied with Hypernode. Their strong performance, fast support, and long-term commitment make them highly recommended."

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Emico
Emico

"We primarily work with major labels, seek like-minded partners, and strive for the highest level of customer service through our collaboration with Hypernode."

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